Frequently Asked Questions
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Why isn’t an Employee’s Manager appearing in the Job Details Section in the Employee List?
The reports to field must be completed in the in the active job in Employees/Organisation/Job
Assuming this has been done, the problem is that when transferring to VerdeHR from the old system the Manager details have not updated in the Employee List. To resolve this go to the job role page at Employees/Organisation/Job select the active job and resave it.
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When I run a Time Sheet Report, it doesn’t generate a cash value although I have assigned an active pay structure to the employee
Any pay structures created before the calculate hourly rate feature was installed will not calculate the hourly rate if they haven’t been updated. To update a record simply go to Admin/Organisation/Pay Structures and open the record and resave it.
If the pay value field is emply, it can not generate an hourly rate -
I’ve booked leave for an employee but the neither the employee or the manager has received a notification
The system only genereates holiday request notifications when leave is requested via self serve or when a leave record created in self-serve is altered on the leave page.
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When I attempt to login I get the message “User ID Failed”
Reset your password by clicking on the reset password link at the top of the page.
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I get “User doesn’t exist” message when I try to change my password
This means the e-mail you are using doesn’t exist as a username on the database.
Please check with your HR or Systems Administrator to ensure th e-mail you are using to authenticate your password change is the same e-mail that is being used as your username in the system.
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Both password boxes are green, and I’ve input my date of birth, but it’s not creating a new password
It is likely your Dateof Birth is wrong on the system, please check with HR or your system Administrator
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I’ve forgotten My Password
If you forget your password go to the standard login page and click on the reset password link at the top of the page.
This will open the reset password page.
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How do I set the leave entitlement for part time employee or an employee who joins or leaves during the holiday year?
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I have submitted a holiday request, but I can’t see it on my holiday list in Self-Serve.
This is likely due to the holiday that you have requested, is in the next holiday year. To keep the view managable, you can only see this year’s holidays in self-serve.
If you have submitted a holiday request for next year, the holidays will have been deducted from next year’s entitlement, so the holidays taken and available will not change in your current holiday view in self-serve. However, as soon as the new holiday year begins, you will any holidays that you have booked for that holiday year in self serve they will be taken from your holiday entitlement for that holiday year.
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I get error No 1064 when I submit a holiday request
You aren’t set up correctly in the system.
Contact your system administrator and ask them to:
- Go to Employees in the system
- Select your record
- Open Organisation
- Select Jobs
- In jobs make sure there is a person in “Reports To” field
- Also ensure the Active Job Field is set to “Yes”